Refund and Return Policy – FBML

Effective Date: March 2, 2025

At FBML, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with the product you purchased, we offer a flexible return and refund policy to help resolve the issue.

Return Policy

We accept returns for most items within 30 days of purchase, under the following conditions:

  1. Eligibility for Return:

    • The product must be in its original condition, unused, and in the original packaging.
    • Products must be returned with the receipt or proof of purchase.
    • Certain items are non-returnable (e.g., perishable goods, personalized products, or opened hygiene items).

  2. Return Process:

    • To initiate a return, please contact our customer service team at info@fbml.xyz within 30 days of receiving the product.
    • Provide your order number, the item you wish to return, and the reason for return.
    • Once your return is approved, we will provide you with a return shipping label (if applicable) and further instructions on how to return your product.

  3. Return Shipping:

    • For returns, customers are responsible for shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Refund Policy

We process refunds as quickly as possible once the returned item is received and inspected. Refunds will be issued in the original form of payment.

  1. Processing Refunds:

    • Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements.
    • If approved, the refund will be processed within 5-7 business days.
    • If your return is not accepted (e.g., the product is used, damaged, or missing components), we will notify you and return the item at your expense.

  2. Partial Refunds:

    • In some cases, a partial refund may be granted if the item is not returned in its original condition, is damaged, or has missing parts.
    • Shipping fees are non-refundable.

  3. Exchanges:

    • We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Exceptions

Some items are non-returnable and do not qualify for a refund, including:

  • Products that have been opened, used, or damaged by the customer.
  • Perishable items or products with a limited shelf life.
  • Customized or personalized items.
  • Gift cards.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@fbml.xyz. We will arrange for a return or replacement at no additional cost to you.

How to Contact Us

If you have any questions about our refund and return policy or need assistance with a return, please don’t hesitate to contact us: