Delivery Policy – FBML

Effective Date: March 2, 2025

At FBML, we aim to provide a seamless and efficient shopping experience for all of our customers. Our Delivery Policy outlines the processes related to shipping and delivery for products purchased through our website https://fbml.xyz/. Please review the following terms for important details about shipping, delivery times, and costs.

1. Shipping Methods

We offer a variety of shipping methods to ensure that your order reaches you in a timely and efficient manner. The shipping method available to you will depend on your location and the weight of the items in your order. We work with trusted delivery carriers to ensure safe and reliable delivery.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days from the date of order confirmation.
  • Business Days: Our business hours are Monday through Friday, 9:00 AM to 5:00 PM. Orders placed over the weekend or on holidays will be processed on the next business day.
  • Order Confirmation: You will receive an email confirming your order details once it has been successfully placed.

3. Delivery Times

  • Domestic Delivery: For customers within the United States, domestic orders typically arrive within 5-7 business days after dispatch. Delivery times may vary based on your location and the shipping method chosen.
  • International Delivery: International orders may take longer, depending on the destination country and customs processing. Standard international shipping typically takes 7-21 business days.

Please note that delivery times are estimates and may vary depending on factors such as carrier delays, customs clearance, and public holidays.

4. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the weight of the items in your order and your shipping location. You will be able to view the total shipping cost during checkout before finalizing your purchase.
  • Free Shipping: We occasionally offer free shipping promotions. If you are eligible for free shipping, the offer will be applied automatically during checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number, allowing you to track your shipment. You can use the tracking number to check the status of your delivery through the respective carrier’s website.

6. Shipping Restrictions

  • Countries We Ship To: We offer shipping to most countries worldwide. However, certain locations may have shipping restrictions due to local regulations. You will be informed during checkout if shipping to your location is not available.
  • Restricted Products: Some products may not be available for international shipping due to regulations or customs restrictions in certain countries.

7. Lost or Damaged Packages

  • Lost Packages: While we make every effort to ensure your order arrives safely, we are not responsible for packages once they are in the hands of the carrier. If your package is lost or delayed, please contact the carrier directly using the tracking information provided.
  • Damaged Items: If your order arrives damaged or defective, please contact our customer support team immediately at info@fbml.xyz with your order number and photos of the damage. We will work with you to resolve the issue and provide a replacement or refund if necessary.

8. Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. FBML is not responsible for delayed or undeliverable shipments caused by incorrect or incomplete address information. If a package is returned to us due to an incorrect address, we will contact you to arrange for reshipping at your expense.

9. Delivery Terms

  • Partial Deliveries: In rare cases, if one or more items in your order are unavailable, we may ship the available items immediately and send the remaining items once they are back in stock. You will not incur additional shipping charges for partial deliveries.
  • Customs and Import Fees: For international shipments, customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the cost of shipping. Please check with your local customs office for more details.

10. Contact Us

If you have any questions regarding our Delivery Policy or need assistance with tracking your order, feel free to contact our customer support team:

11. Changes to Delivery Policy

We may update this Delivery Policy from time to time to reflect changes in our shipping processes or legal requirements. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend reviewing this policy regularly.